If the NHS do something wrong and you incur out of pocket expenses, like getting a taxi to an appointment that you later find out was given to you on the wrong day, then you can make a complaint to ask for compensation. You should not have to take legal action for compensation (as opposed to damages for medical negligence) as the compensation is merely putting you back into the financial situation had the NHS error not happened in the first place.
One of the reasons for not paying compensation is that you haven't got the receipts. Whilst you shouldn't need receipts and the PHSO may not think it appropriate for the NHS to ask for them if it gets that far it's easier if when you think that you are incurring any out of pocket expenses as a result of an NHS error to keep all of your receipts.
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